HeySpin Verification

This page explains document verification in your account, how to upload files correctly, and what to do if a review is delayed or a file is declined.

Verification requests can appear for security and compliance reasons, and they can also be required before certain account actions are completed.

To avoid repeat requests, upload clear files that match your account details and follow the stated uploader limits.

What Verification Is and When It May Be Required

Document verification is a process used to confirm account details and protect both the account and the platform. The exact trigger can vary, but it is commonly connected to security checks and payment activity.

• Account security checks after changes to key details.
• Withdrawal-related checks, especially when a payout is requested.
• Payment method confirmation when details need to be validated.
• Risk or compliance reviews when activity looks unusual.
• Requests to confirm identity, address, or payment method ownership.

Prepare Before You Upload (So It Won’t Be Declined)

Most declines happen because the file is unclear, cropped, or does not match the account holder’s details. A few simple steps can prevent delays.

• Capture the full document in one frame and keep all corners visible.
• Use good light and avoid glare, shadows, and reflections.
• Make sure all text is readable, especially names, dates, and numbers.
• Match the details to your account profile (name, address, and country).
• Use the original file when possible, not a forwarded messenger screenshot.
• Upload one document per file so the reviewer can read it quickly.
• If your camera blurs text, move farther away and zoom after, not before.
• Save a copy of what you upload in case you need to reference it later.

Upload Rules: Files, Size, and Formats

The uploader has stated limits for how many files you can send and how large they can be. Staying within these limits reduces errors and failed submissions.

• If a photo is larger than 6MB, compress it carefully so text stays sharp.
• Prefer a clear scan or a sharp photo rather than a cropped screenshot.
• Send only the necessary files per submission so you do not hit session limits.
• If the upload freezes, try another browser or a private window with extensions disabled.
• Avoid uploading the same file many times; improve quality first, then re-upload once.

Review Times and What “In Review” Usually Means

After upload, files move through a review stage. Help content often states a review time of 24 to 48 hours, but it can take longer if checks are busy or files need clarification.

If the review takes longer than the stated window, do not keep re-uploading the same files. Instead, check for messages in your account and prepare one improved re-upload if needed.

Verification and Withdrawals: How They Connect

Verification requests can appear when you request a payout or when a withdrawal needs additional checks. If a payout is waiting for checks, follow withdrawal steps to track the request status separately.

• Complete requested verification steps as soon as they appear to avoid payout delays.
• Make sure your uploaded files match your account profile and payment details.
• Keep screenshots of the request and the time it appeared.
• If a withdrawal is large, additional verification may be requested as part of the process.
• Do not submit multiple withdrawal requests while verification is incomplete.

Common Upload Problems and Quick Fixes

File Too Large (6MB Limit)

If your file is larger than 6MB, the uploader can reject it or fail mid-upload.

• Reduce image resolution slightly while keeping text readable.
• Use a “compress image” option on your device without heavy blurring.
• Export a scan as a smaller file size if your scanner creates oversized files.
• Re-upload once after compression rather than retrying multiple times.

Unsupported Format

Upload errors can happen when the file type is not accepted by the uploader.

• Use JPG or PNG for photos and scans when possible.
• If you have TIFF, ensure it is saved in a standard version.
• If you use PDF (mentioned in help), keep it compact and readable.
• If the file still fails, convert it to JPG or PNG and retry once.

Blurry or Cropped Images

Blurry or cropped documents are a common reason for decline because the reviewer cannot verify details reliably.

• Re-take the photo in good light with the full document in frame.
• Hold the camera steady and avoid zooming before you capture the image.
• Make sure names, dates, and document numbers are readable.
• Upload the improved file and keep a copy for your records.

Too Many Files in One Session (10 Limit)

The uploader is stated to allow up to 10 files per session, so you can hit a cap if you retry frequently.

• Submit only what is needed in a single attempt and avoid duplicates.
• If you already hit the cap, pause and retry later rather than spamming uploads.
• Combine related pages into fewer clear files where possible, while keeping readability.
• Use a different browser session only if you must, and track what you already sent.

Privacy and Safety Tips for Documents

Documents contain sensitive personal information, so treat the upload process carefully and keep everything within official channels. For official wording on data handling, review privacy policy and documents in the policy hub.

• Upload documents only through the official website uploader, not through random links or third-party messages.
• Do not share your password or one-time codes with anyone, including people claiming to be support.
• Keep copies of the files you uploaded and note the date and time.
• Use a private device when possible and avoid public computers for document uploads.
• After uploading, sign out if you are on a shared network.
• If you receive suspicious emails, verify the sender and do not open unknown attachments.

When to Contact Support About Verification

If the status does not change after the stated review window, contact support with screenshots and upload details so the team can locate your case quickly.

• The email used for the account (never send your password).
• The upload time and your time zone.
• What type of document you uploaded (for example: identity, address, payment method), without sharing unnecessary extra data.
• A screenshot of the verification status and any message shown.
• The file format and approximate file size (confirm it is under 6MB per file).
• The device and browser you used for uploading.
• Whether you tried another browser, private window, or disabled extensions.
• If something was declined, mention what you changed in the re-upload (better lighting, full frame, clearer text).
• Whether the verification is linked to a pending withdrawal request.

FAQ

What is document verification?

Document verification is a process used to confirm account details and protect account access. It typically involves uploading documents for review.

Why does HeySpin ask for verification?

Verification can be requested for security and compliance reasons, including around payments, account changes, or withdrawals that require additional checks.

How long does verification take?

Help content often states a review time of 24 to 48 hours, but it can take longer depending on workload or if files need clarification.

How many files can I upload at once?

The uploader is stated to allow up to 6 files per submission.

What is the max file size?

The stated maximum file size is 6MB per file.

Which formats are supported?

Supported formats stated in help include JPG, PNG, and TIFF, and PDF is also mentioned in help content.

Why was my document declined?

Common reasons include blurry images, cropped corners, unreadable text, or details that do not match your account profile. Re-upload a clearer full-frame file.

What if upload fails?

Check file size and format, try a different browser or private window, and avoid submitting too many repeated attempts that can hit session limits.

Can I upload from mobile?

In most cases, yes, as long as your files meet size and format limits. Use good lighting and keep the document flat so text stays readable.

Does verification affect withdrawals?

Yes, verification can be connected to payouts. If a withdrawal is waiting for checks, complete verification steps and track the withdrawal status separately.

What should I send to support?

Send your account email, upload time and time zone, screenshots of status messages, and file details such as format and size, without sharing your password.

Where can I read about privacy?

Privacy and data handling details are available in the policy hub. Review the privacy policy section for official information about documents and personal data.