HeySpin Responsible Gambling

This page explains responsible gambling tools in your account and how to use them to stay in control of time and spending.

If you feel play is becoming stressful or impulsive, start by setting limits and taking a break, then reach out for support if needed.

Tools and availability can vary by country and account settings, so use the options shown in your account settings.

Responsible Gambling Tools: What’s Available

Responsible gambling tools are designed to help you manage play habits before they become a problem. The tools commonly described include limits, a reality check, cool-offs, and self-exclusion.

• Pick one tool to start with (limits or a cool-off) instead of trying to change everything at once.
• Set a budget and a session time in advance, then follow it strictly.
• Use reality checks as a pause point to decide whether to continue or stop.
• If play feels out of control, choose self-exclusion rather than “one more session.”
• Keep gambling as entertainment, not a way to solve money problems.

Deposit Limits Explained (GMT Day/Week/Month Cycles)

Deposit limits are measured over specific periods, and these periods are described as running on GMT cycles. That means your local time zone may not match exactly when a day, week, or month resets on the platform.

• If your limit has not reset yet, consider that your local “day” may still be the previous GMT day.
• Track your deposits against the same GMT cycle rather than your local midnight.
• If you deposit close to a reset boundary, a deposit may count toward the current cycle.
• Set your limit low enough that you do not need to “use the full amount.”
• If you hit the limit, use it as a stop signal rather than trying to work around it.
• Keep a note of the date and time when you change a limit so you can understand the next cycle.

Deposit activity is recorded in the payments area, which helps you track how limits align with your account history.

Changing Limits: Cooling-Off for Increases

Changing a limit can behave differently depending on whether you increase or decrease it. Help content notes that increasing deposit limits can trigger a cooling-off period before the new higher limit applies.

• If you reduce a limit, treat it as a quick safety step and keep it in place for a while.
• If you increase a limit, expect a cooling-off period may apply before the increase takes effect.
• Avoid changing limits repeatedly; frequent changes can make tracking harder and reduce the tool’s value.
• When you request a change, take a screenshot of the confirmation if it is shown.
• Write down the date and time of the change request so you can track when it becomes active.
• If you are increasing limits because you are chasing losses, take a break instead.

Reality Check: Staying Aware During Sessions

A reality check is a reminder tool that helps you notice how long you have been playing and whether you are still within the boundaries you set.

1. Open account settings and enable the reality check option if it is available.
2. Choose a reminder interval that fits your habits (shorter is better if you lose track of time).
3. When the reminder appears, pause and read it instead of clicking it away instantly.
4. Compare your current session to the time and budget you planned.
5. If you are over your plan, stop and take a break rather than extending the session.

• Set a session budget before you start and do not increase it mid-session.
• Plan a stop time and follow it, even after a win.
• Avoid chasing losses after a bad run by increasing stakes or deposits.
• Use the reminder as a decision point: continue within limits or stop.
• If you feel irritated or anxious, end the session and take a cool-off.

Cool-Off: Taking a Short Break

A cool-off is a short pause that helps you reset when play becomes too intense or impulsive. It is a good choice when you want to stop for a while without committing to a longer block.

• Use a cool-off if you notice repeated deposits, late-night play, or emotional decisions.
• Treat the break as time away from gambling content, not just a pause inside the site.
• During the break, remove triggers such as notifications and gambling tabs.
• If you return after the cool-off and the same pattern repeats, consider self-exclusion.
• If you feel you cannot wait out the break, that is a sign to choose a stronger tool.

Self-Exclusion: Longer Breaks and Control

Self-exclusion is a stronger safety tool designed for longer breaks. It is the right option when you cannot stop on your own or when gambling is causing harm in your life.

• Choose self-exclusion if you are chasing losses, hiding play, or repeatedly breaking your own limits.
• Pick a duration that meaningfully interrupts the cycle and gives you space to reset.
• Remove triggers: unsubscribe from notifications and avoid gambling content feeds.
• Protect your finances by separating spending money and limiting easy access to funds.
• Tell someone you trust that you are taking a break, so you have support and accountability.
• If you are struggling, reach out to local support services in your region for confidential help.
• Do not treat self-exclusion as a punishment; it is a safety boundary.

To request self-exclusion or confirm an account restriction, prepare the key details below before you reach out:

• Your account email address.
• The action you want (cool-off or self-exclusion).
• Your preferred duration if the option asks for it.
• Any safety note you want the team to consider (for example, “please block marketing messages”).

Warning Signs and Practical Safety Rules

If you are unsure whether gambling is becoming risky, look for changes in time, money, mood, and behaviour. The earlier you act, the easier it is to regain control.

• You spend more time gambling than you planned and cannot stick to a stop time.
• You deposit more after losses to try to “get back” to even.
• You feel anxious, irritable, or guilty about gambling sessions.
• You hide gambling activity from people close to you.
• You borrow money or use essential funds to keep playing.
• You skip responsibilities, sleep, or meals because you keep playing.
• You stop enjoying the play but continue anyway.
• You think about gambling even when you are not playing.
• You feel a strong urge to return immediately after stopping.

Practical rules that help:

• Use a fixed budget and never gamble with money you cannot afford to lose.
• Do not borrow money to gamble and do not try to win back losses.
• Keep gambling and alcohol separate; impaired decisions are riskier.
• Take breaks and end sessions when emotions rise.
• Use deposit limits as a boundary, not a target to reach.
• Keep a short play log (time and spending) if you tend to lose track.

If You Need Help Now: What to Do Next

If you feel you are losing control, act immediately. A short, clear sequence can stop the cycle and create space to think.

1. Stop the session and close gambling tabs and apps.
2. Enable a cool-off or self-exclusion in your account settings if available.
3. Talk to someone you trust and tell them you need support staying away.
4. Reach out to local support services in your region for confidential help.
5. If you want the team to help apply an account restriction or confirm a setting, contact support with your account email and request.

Responsible Gambling Policy Notes

Responsible gambling features and definitions can be described in official policy wording. If you want the most accurate and up-to-date definitions, check the policy text and keep screenshots of your settings.

• Read the official wording for the tool you want to use before confirming changes.
• Take a screenshot after you set a limit, cool-off, or self-exclusion.
• Keep a note of the date and time so you understand when it becomes active or resets.
• If something does not apply as expected, prepare screenshots and request details for support.

For official wording and the most up-to-date definitions, review the policy hub.

FAQ

What responsible gambling tools are available?

Tools commonly described include deposit limits, a reality check, cool-offs, and self-exclusion, depending on your country and account settings.

How do deposit limits work?

Deposit limits cap how much you can deposit over a defined period. They are described as running on GMT day, week, and month cycles.

Why are limits measured on GMT?

GMT cycles provide a consistent reference time for limit periods. Your local time zone can differ, which is why a reset may not align with local midnight.

When do day/week/month limits reset?

Limits reset on their respective GMT cycles. If you are unsure, compare your deposit timestamps in your account history to the GMT period.

Why didn’t my increased limit apply immediately?

Help content notes that increasing deposit limits can trigger a cooling-off period before the higher limit becomes active.

What is a reality check?

A reality check shows reminders during sessions to help you stay aware of how long you have been playing and whether you want to continue.

What is a cool-off and when should I use it?

A cool-off is a short break that pauses play. Use it when you feel stressed, impulsive, or unable to stick to your planned stop time.

What is self-exclusion?

Self-exclusion is a longer block designed to help you stop when you cannot control play on your own.

How do I know if my play is becoming risky?

Warning signs include chasing losses, repeated deposits beyond plan, hiding play, feeling anxious or guilty, and neglecting responsibilities.

Can support help me apply limits or breaks?

Yes. If you need help applying an account restriction or confirming a setting, contact support with your account email and a clear request.

How do I track deposits against my limit?

Use your account payment history to compare deposit amounts and timestamps to the GMT limit cycle.

Where do I find the official policy wording?

Check the policy hub for the official wording on responsible gambling tools, including how limits, cool-offs, and self-exclusion are defined.